top of page
TD-2024-Loyalty page_vertical bg.png

We want to help in any way we can.

We've answered the most commonly asked questions below.

  • Q1. The app is frozen or loading slow. What should I do?
    The first solution to try is to close and restart the app. This usually fixes this problem, but if it persists, contact us with the error and include any additional reference images / screenshots.
  • Q2. There's an error message on my screen. What should I do?
    Contact us with the error and include any additional reference images / screenshots.
  • Q3. How do I close my account?
    In the app, on your Profile page, select the link ‘Delete my account’ under ‘Privacy and Terms’ at the bottom of the screen. This will automatically submit a request to permanently close your account. Your account will close within 14 days of your request.
  • Q1. The app is frozen or loading slow. What should I do?
    The first solution to try is to close and restart the app. This usually fixes this problem, but if it persists, contact us with the error and include any additional reference images / screenshots.
  • Q2. There's an error message on my screen. What should I do?
    Contact us with the error and include any additional reference images / screenshots.
  • Q3. How do I close my account?
    In the app, on your Profile page, select the link ‘Delete my account’ under ‘Privacy and Terms’ at the bottom of the screen. This will automatically submit a request to permanently close your account. Your account will close within 14 days of your request.
  • Q1. The app is frozen or loading slow. What should I do?
    The first solution to try is to close and restart the app. This usually fixes this problem, but if it persists, contact us with the error and include any additional reference images / screenshots.
  • Q2. There's an error message on my screen. What should I do?
    Contact us with the error and include any additional reference images / screenshots.
  • Q3. How do I close my account?
    In the app, on your Profile page, select the link ‘Delete my account’ under ‘Privacy and Terms’ at the bottom of the screen. This will automatically submit a request to permanently close your account. Your account will close within 14 days of your request.
  • Q1. The app is frozen or loading slow. What should I do?
    The first solution to try is to close and restart the app. This usually fixes this problem, but if it persists, contact us with the error and include any additional reference images / screenshots.
  • Q2. There's an error message on my screen. What should I do?
    Contact us with the error and include any additional reference images / screenshots.
  • Q3. How do I close my account?
    In the app, on your Profile page, select the link ‘Delete my account’ under ‘Privacy and Terms’ at the bottom of the screen. This will automatically submit a request to permanently close your account. Your account will close within 14 days of your request.
bottom of page